Shipping Information

We proudly provide FREE standard shipping throughout the United States. Every order is reviewed, verified, inspected, and carefully packed before dispatch to ensure it reaches you in excellent condition. Orders are normally processed within 1–3 business days after successful payment verification. Orders placed after 3:00 PM Eastern Time begin processing on the next business day. During holidays, promotional campaigns, or unusually high order volumes, processing times may be extended slightly to maintain quality and accuracy.

After shipment, delivery generally requires 7–12 business days depending on destination and carrier operations. While we work with reliable logistics partners, delivery estimates are not guaranteed and may occasionally be affected by weather conditions, transportation disruptions, public holidays, or circumstances beyond our reasonable control. Once your order ships, you will receive a tracking email so you can monitor the progress of your delivery.

Returns

If you are not fully satisfied with your purchase, you may request a return within 15 calendar days from the delivery date. Returned items must be unused, unworn, unwashed, and in their original packaging with all labels, accessories, and proof of purchase included. Products showing signs of wear, damage caused after delivery, or missing original packaging may not qualify for a refund.

To start a return, email sales@tamoo.shop with your order number, name, and the reason for the request. If necessary, we may ask for photographs to help us review the request more efficiently. Returns should only be sent after authorization has been provided by our support team.

Refunds

After your returned item is received, our quality assurance team will inspect it to verify eligibility. Approved refunds are issued to the original payment method within 3–7 business days. Depending on your financial institution, it may take additional time before the funds appear in your account. Shipping fees are generally non-refundable unless the return results from our error or a defective product.

Damaged or Incorrect Orders

If your package arrives damaged, defective, or contains the wrong item, contact us within 48 hours of delivery with photographs of the product and packaging. After reviewing the information, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund depending on the circumstances.