Refund & Returns Policy

Effective Date: February 1, 2026 Last Updated: February 1, 2026

At Tamoo, customer satisfaction is extremely important to us. This Refund & Returns Policy explains your rights, responsibilities, and the process for requesting returns, refunds, exchanges, and assistance with damaged or incorrect items. Please read this policy carefully before making a purchase.

Return Eligibility

We want every customer to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within fifteen (15) calendar days from the date your order is delivered. To qualify, products must be unused, unworn, in their original condition, and returned with all original packaging, tags, and accessories. Returns that show signs of wear, misuse, alteration, or accidental damage may be refused. We recommend inspecting your order immediately after delivery so any concerns can be reported promptly. Our team reviews every return individually to ensure fairness for both our customers and our business. If additional information is required, we may contact you before making a final decision.

How to Start a Return

To begin a return, please email sales@tamoo.shop with your order number, full name, and the reason for the return. If the item is defective or incorrect, include clear photographs. Once approved, we will provide return instructions. Please do not send products back without authorization, as this may delay processing.

Refunds

After your returned package is received, our quality team will inspect the item. If approved, your refund will be issued to the original payment method within 3–7 business days. Depending on your financial institution, it may take additional time for the funds to appear in your account. Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

If you need a different size or wish to exchange an item, contact us before placing a new order. Exchanges are subject to stock availability. If the requested product is unavailable, we may issue a refund instead.

Damaged Items

If your order arrives damaged, defective, or you receive the wrong product, notify us within 48 hours of delivery. We will work quickly to investigate the issue and arrange a suitable replacement or refund where appropriate.